Term and Conditions

Last Updated: [Insert Date]

Welcome to Deals Bolt Gutter Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website at boltgutter.com and all purchases made through our store. By accessing our site or making a purchase, you agree to these terms.

1. Our Customers

Deals Bolt Gutter Store serves professional tradespeople and DIY enthusiasts seeking premium building supplies, including:

• Drainage & Guttering systems
• Quality fixings and ironmongery
• Reliable lighting and electrical components
• Durable roof coverings
• Water pipes and fittings

Our products are designed for customers who value watertight reliability and professional-grade materials for their construction projects.

2. Website Use

2.1 User Responsibilities

• You must provide accurate information when creating an account or making purchases
• You are responsible for maintaining the confidentiality of your account credentials
• You agree not to use our site for any unlawful purpose or to violate our intellectual property rights

2.2 Intellectual Property

All content on our website, including product descriptions, images, and logos, is our property or licensed to us and protected by copyright laws. Unauthorised use is prohibited.

3. Products & Services

3.1 Product Information

We take care to ensure product descriptions and specifications are accurate, but slight variations may occur. Product images are for illustrative purposes only.

3.2 Product Suitability

It is your responsibility to:

• Ensure products are suitable for your intended use
• Follow all manufacturer instructions and safety guidelines
• Comply with local building codes and regulations

4. Orders & Payments

4.1 Order Process

All orders are subject to availability. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order. For security, we do not store your payment details.

4.4 Shipping

5. Returns & Refunds

5.1 Returns Policy

We accept returns and exchanges within 15 days of receipt, provided:

• Items are in original, unused condition
• All original packaging and tags are attached
• Proof of purchase is included

Exception: Opened electrical items from our Lighting & Electrical range cannot be returned unless faulty.

5.2 Return Process

1. Contact us within 15 days at [email protected] with your order details
2. Await approval and RMA number
3. Package items securely in original packaging
4. Ship to: Deals Bolt Gutter Store Returns Department, 74 Pembroke St, Cambridge, GB CB8H 8WS

5.3 Refunds

• Refunds are processed within 5-7 business days of receipt
• Original shipping charges are non-refundable (unless due to our error)
• Customers are responsible for return shipping costs unless the return is due to our error

6. Damaged or Defective Items

If you receive damaged or defective items from our Drainage & Guttering, Roof Coverings, or Water Pipes & Fittings ranges:

• Contact us immediately at [email protected]
• Provide photos of the damage/defect
• We’ll arrange a replacement or refund at no additional cost

7. Liability Limitations

7.1 Product Use

We are not liable for:

• Improper installation or use of our products
• Any consequential damages from product use
• Failure to follow manufacturer instructions or local regulations

7.2 Website Availability

We strive to keep our website available but are not liable for temporary downtime due to maintenance or circumstances beyond our control.

8. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: Deals Bolt Gutter Store, 74 Pembroke St, Cambridge, GB CB8H 8WS