At Deals Bolt Gutter Store, we stand behind our premium building supplies with the same confidence we have in our watertight gutter systems. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Important Note: For safety and hygiene reasons, we cannot accept returns on electrical items from our Lighting & Electrical range once opened, unless faulty.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item securely in its original packaging, including all accessories and documentation.
  4. Ship your return to our warehouse at:
    Deals Bolt Gutter Store
    Returns Department
    74 Pembroke St
    Cambridge, GB CB8H 8WS
  5. Include the RMA number clearly on the outside of the package.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping charges are non-refundable (except in cases of our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item from our Drainage & Guttering, Roof Coverings, or Water Pipes & Fittings ranges:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Deals Bolt Gutter Store Team,

I would like to request a return/exchange for the following item from my recent order:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return: [Reason – e.g., incorrect item, defective, changed mind]
  • Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps and provide the RMA number if approved.

Thank you,
[Your Full Name]
[Your Contact Information]

Need Help?

Our customer service team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

At Deals Bolt Gutter Store, we’re committed to your satisfaction – just as we’re committed to providing the highest quality building supplies for your projects.