Last Updated: [Insert Date]

At Deals Bolt Gutter Store (“we”, “us”, or “our”), we value your trust as much as we value the quality of our building supplies. This Privacy Policy explains how we collect, use, protect, and share information when you use our website www.boltgutter.com (“Site”).

1. Information We Collect

Like our premium drainage systems, we only collect what’s necessary for smooth operation:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and phone number.
  • Transaction Data: Details about products you purchase, payment method, and order history.
  • Technical Data: IP address, browser type, device information, and how you interact with our Site.
  • Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

We use your data with the same precision we apply to our roofing installations:

  • To process and fulfill your orders for guttering, fixings, and other building supplies
  • To provide customer support and respond to inquiries
  • To improve our website, products, and services
  • To prevent fraud and enhance security
  • To comply with legal obligations
  • With your consent, to send marketing communications about products and promotions

3. Data Sharing and Disclosure

We treat your data with the same care we apply to our watertight gutter systems:

  • Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your orders.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
  • We do not sell your personal information to third parties.

4. International Data Transfers

While we ship our building supplies globally (excluding some Asian and remote regions), we primarily process and store data within the UK and European Economic Area (EEA). When transfers outside these areas occur, we implement appropriate safeguards.

5. Data Security

We protect your information with the same reliability as our premium roof coverings:

  • 256-bit SSL encryption for all transactions
  • PCI-DSS compliant payment processing
  • Regular security audits and system monitoring
  • Limited access to personal data within our organization

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes we collected it for
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

7. Your Rights

Under GDPR and other privacy laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)
  • Receive your data in a portable format
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Like the essential fixings in our product range, cookies help our website function properly:

  • Essential Cookies: Necessary for site functionality, shopping cart, and checkout processes.
  • Performance Cookies: Help us improve our website by analyzing visitor behavior.
  • Marketing Cookies: Used to show relevant ads (you can opt out).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when changes were made. We encourage you to review this policy occasionally.

11. Contact Us

For any privacy-related questions or concerns, please contact:

Deals Bolt Gutter Store
Data Protection Officer
74 Pembroke St, Cambridge, GB CB8H 8WS
Email: [email protected]

At Deals Bolt Gutter Store, we’re committed to protecting your privacy as securely as our products protect buildings from the elements.