FAQ

What types of products do you specialise in?

We focus on high-quality building essentials including drainage & guttering systems, roof coverings, water pipes & fittings, lighting & electrical components, fixings, and ironmongery. Our products are selected for their reliability and practical performance.

Are your products suitable for both professionals and DIYers?

Absolutely! Our range serves both trade professionals who need durable materials for commercial projects and DIY enthusiasts undertaking home improvements. Many of our products are designed for easy installation while maintaining professional-grade quality.

How can I determine which product is right for my project?

Our product descriptions include detailed specifications. If you need further assistance, our UK-based customer service team at [email protected] can provide expert advice tailored to your project requirements.

What are my delivery options?

We offer two reliable shipping methods:
– Standard Shipping (£12.95): Delivered by DHL/FedEx in 10-15 days after dispatch (ideal for urgent projects)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch, perfect for planned projects)

How quickly will my order be processed?

We process all orders within 1-2 working days. You’ll receive confirmation and tracking information as soon as your order ships, allowing you to plan your project timeline with confidence.

Do you ship to my country?

We ship globally to most countries, excluding some Asian nations and remote areas. For specific delivery confirmation to your location, please contact us at [email protected].

Can I track my order?

Yes! All shipments include tracking information. For standard shipping (DHL/FedEx), you’ll receive real-time tracking updates. EMS shipments also include tracking details so you can monitor your delivery progress.

What is your return policy?

We offer a straightforward 15-day return policy from the date of receipt. If any item doesn’t meet your expectations, simply return it for a full refund or exchange – no unnecessary complications, just like our products.

How do I initiate a return?

Contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process and provide return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item). We recommend using a trackable shipping method for returns.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are processed through our encrypted payment system for your security.

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.

What if I need installation advice for your products?

Our team has extensive product knowledge. Email [email protected] with your specific questions, and we’ll provide practical guidance to help with your installation.

Do you provide product warranties?

Most of our products come with manufacturer warranties. Please check individual product descriptions for warranty details, or contact us for specific information.